Terms & Conditions

Last updated: August 2026

These Terms & Conditions explain the basis on which ClimaTek provides air conditioning installation, servicing and maintenance services. Specific details of any work, equipment, pricing and payment arrangements will be set out in the quotation provided to you. The quotation and any terms supplied with it should be read together with these Terms & Conditions.

1. Estimates and guide prices

Prices displayed on our website, discussed during an initial enquiry or otherwise provided before a site survey are for guidance only. They are intended to give an indication of likely costs and do not constitute a quotation or an offer to carry out work. The final price of an installation depends on factors including the equipment selected, property layout, installation requirements, pipework routes, electrical requirements, access and other site-specific circumstances.

2. Site survey and quotation

Before providing a final installation quotation, ClimaTek will normally carry out a site survey. Following the survey, we will provide a written quotation describing the proposed work, equipment and price.

Unless otherwise stated, quotations are valid for 30 days.

The quotation is based on the conditions reasonably apparent during the survey and information provided to us by the customer. If previously concealed or unknown conditions are discovered which materially affect the work, we will discuss any necessary changes and additional costs with you before carrying out additional chargeable work.

3. Acceptance and formation of the contract

Unless otherwise agreed in writing, the quotation is accepted and a contract is formed when ClimaTek receives the advance payment specified in the quotation. Payment of the advance payment confirms your acceptance of the quotation and the Terms & Conditions supplied with it. ClimaTek will not normally order equipment or materials until the required advance payment has been received.

4. Advance payment and final payment

An advance payment will normally be required towards the equipment and materials needed for your installation.

The amount will be stated clearly in your quotation and will normally reflect the cost of purchasing the equipment and materials required for the work. Depending upon the installation, this may represent a substantial proportion of the total quoted price.

Unless otherwise stated in the quotation, the remaining balance is payable upon completion of the installation.

5. Cancellation rights

Depending on how and where your contract with ClimaTek is entered into, you may have a statutory right to cancel the contract within 14 days.

Where statutory cancellation rights apply, information about those rights and how to exercise them will be provided before the contract is formed.

If you would like us to begin providing services during an applicable statutory cancellation period, we may require you to expressly request this. Your cancellation rights may be affected once services have begun or have been fully performed in accordance with your request.

Nothing in these Terms & Conditions limits or excludes any statutory cancellation rights to which you are entitled.

6. Cancellation after any statutory cancellation period

If you choose to cancel after any applicable statutory cancellation period has expired, ClimaTek will take reasonable steps to minimise any resulting loss.

This may include cancelling supplier orders, returning equipment or materials where possible, or making reasonable alternative use of standard stock.

Where ClimaTek has already incurred costs directly as a result of your order that cannot reasonably be recovered, we may deduct the actual and reasonable unrecoverable costs from amounts you have already paid.

Any remaining balance will be refunded.

Where equipment or materials purchased specifically for your installation cannot reasonably be returned or otherwise used and their cost cannot be recovered, arrangements may be made for those goods to be supplied to you where appropriate.

We will provide a reasonable explanation of any amount retained.

Nothing in this section affects your statutory rights.

7. Installation dates

We will agree a proposed installation date with you and make reasonable efforts to attend and complete the work as arranged.

Occasionally, work may need to be postponed because of circumstances outside our reasonable control, including severe weather, illness, supplier delays, equipment availability or unexpected conditions at the property.

Where this occurs, we will contact you and arrange another suitable date.

8. Access and customer responsibilities

You are responsible for providing reasonable access to the property and relevant work areas at the agreed time.

You should tell us before work begins about anything you are aware of that may affect the installation, including structural problems, asbestos or suspected asbestos-containing materials, concealed services, electrical issues, access restrictions or other relevant hazards.

Unless specifically included within the quotation, decorating, specialist building work and making good beyond that reasonably associated with the installation are not included.

9. Planning permission, Building Regulations and other consents

It is the customer’s responsibility to establish whether planning permission, Building Regulations approval, landlord or freeholder consent, listed building consent, leasehold consent or any other permission or approval is required for the proposed installation.

Where such permission, approval or consent is required, the customer is responsible for obtaining it before installation work commences, unless ClimaTek has expressly agreed in writing to arrange a particular approval on the customer’s behalf.

The customer must inform ClimaTek before work begins of any restrictions, conditions or permissions affecting the property or proposed installation.

ClimaTek may provide general information about potential requirements where appropriate, but this should not be treated as planning or legal advice. Requirements can vary according to the property, its location, the equipment selected and the proposed installation.

ClimaTek reserves the right to postpone or decline an installation where we reasonably believe that a necessary permission, approval or consent has not been obtained.

Nothing in this section transfers to the customer any statutory responsibility that the law places specifically upon ClimaTek in carrying out its work.

10. Location of outdoor equipment

The proposed position of outdoor equipment will normally be agreed with the customer before installation.

The customer should tell us about any known boundary restrictions, lease conditions, planning restrictions or particular concerns relating to neighbouring properties.

Where planning, permitted-development or other requirements impose conditions relating to the location, appearance or noise output of equipment, the customer is responsible for ensuring that any necessary permission or approval is in place before work commences.

11. Electrical work

Any electrical work included within the quoted price will be identified in the quotation.

Where electrical work needs to be undertaken by an appropriately qualified or registered electrical contractor, ClimaTek may arrange for this work to be carried out by a suitable third party.

Existing electrical installations must be suitable and safe for connection to the proposed equipment.

If previously unidentified electrical remedial work is required, we will discuss this with you before additional chargeable work is undertaken.

12. Equipment and materials

The equipment supplied will normally be the make and model specified in your quotation.

If specified equipment becomes unavailable before installation, we will discuss suitable alternatives with you. We will not knowingly substitute materially different equipment without your agreement.

13. Installation standards

ClimaTek will carry out its services with reasonable care and skill.

Air conditioning installations typically require penetrations through walls and the installation of refrigerant pipework, electrical cables, condensate drainage and outdoor equipment.

We will take reasonable care of your property and make reasonable efforts to minimise disruption and provide a neat installation.

14. Condensate drainage

Air conditioning systems produce condensate water during normal operation.

Where practical, condensate will be discharged using gravity drainage. Where this is not practical, a condensate pump or other suitable arrangement may be required.

Condensate pumps contain components which can require periodic maintenance or replacement.

If you notice water leakage or abnormal drainage from your system, you should contact us. Where continued operation could cause property damage, the affected equipment should not continue to be used until the issue has been investigated.

15. Manufacturer warranties

Equipment may be supplied with a manufacturer’s warranty, subject to the manufacturer’s own terms and conditions.

Manufacturers may require equipment to be correctly installed, commissioned, registered and/or regularly maintained for some warranties or extended warranties to remain valid. Relevant warranty information will be provided or facilitated where applicable. A manufacturer’s warranty is additional to, and does not replace, your statutory rights.

16. Servicing and maintenance

Air conditioning equipment requires appropriate maintenance to maintain performance, efficiency and reliability. Where servicing is required by a manufacturer as a condition of an extended warranty, arranging the required servicing remains the customer’s responsibility unless this is covered by a maintenance agreement with ClimaTek. A service or maintenance visit does not guarantee that equipment will remain free from future faults.

17. Existing equipment

Where ClimaTek services, repairs or connects to equipment or installations that we did not originally install, we are not responsible for pre-existing defects, deterioration or defective workmanship that was not caused by our work. Where we identify a significant existing problem, we will explain this to you where reasonably practicable.

18. Changes and additional work

If you request changes after accepting a quotation, these may affect the price, equipment required or completion time. Where reasonably practicable, additional costs will be explained and agreed before additional work is carried out. The same applies where previously concealed conditions are discovered that could not reasonably have been identified during the site survey.

19. Problems with our work

If you believe there is a problem with work carried out by ClimaTek, please contact us as soon as reasonably practicable. We ask that you give us a reasonable opportunity to inspect the issue and, where appropriate, rectify work for which we are responsible. This does not affect your statutory rights.

20. Liability

ClimaTek is responsible for loss or damage that is a foreseeable consequence of our breach of contract or failure to use reasonable care and skill.

We are not responsible for loss or damage caused by circumstances outside our reasonable control, pre-existing defects or conditions that could not reasonably have been identified before carrying out the work.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

21. Events outside our control

We will not be responsible for delays or failure to perform obligations where this results from circumstances outside our reasonable control.

If such circumstances materially affect your installation, we will contact you as soon as reasonably practicable to discuss how to proceed.

22. Complaints

We want to resolve any concerns promptly and fairly.

If you have a problem with our service or installation, please contact us:

Email: info@climatek.co.uk
Telephone: 07356 200182

23. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, nothing in this section affects any statutory rights you have concerning where legal proceedings may be brought.